UNITED AIRLINES
United Airlines is the founding member of the first and largest global aviation alliance – Star Alliance with daily non-stop flights from Beijing, Shanghai, and Hong Kong to the United States.
United Airlines’ industry-leading efforts successfully expand commercial aviation and refine airline services around the world. United is widely recognized and respected as a leader in innovation among the aviation industry.
For almost eight decades, United has grown from that single overseas flight to become one of the largest airlines in the world, flying nearly nine million travellers on 70,000 international flights each year. It is now the leading U.S. airline operating in Asia-Pacific and offers flights to 189 destinations in 26 countries. United is also a founding member of Star Alliance which is the world’s biggest airline alliance.
United, United Express and Ted operate more than 3,500 flights a day on a route network that spans the globe. United offers the best way for Chinese travelers to fly to the US’ major cities, operating 35 flights a week from China to U.S., including daily nonstop flights from Beijing and Shanghai to Chicago, San Francisco and Washington.
Position: Reservations & Ticketing Representative - Beijing
As a reservation and ticketing representative based in Beijing, you are responsible to develop, promote, and finalize the sale of United’s worldwide flight schedules, products, and services.
PRIMARY RESPONSIBILITIES:
Answers calls from the general public or to specialized reservations functions serving travel agencies, commercial accounts, group and tour sales, or to special service desks dependent upon call volumes, service levels, and/or employee’s skills.
Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, and courteous manner.
Resolves customer conflicts requiring handling or service.
Notifies customers of flight irregularities and changes in schedules.
Assists company employees in arranging business and personal travel plans.
Computes fares and quotes fare rules.
Issues computer/manually generated tickets, exchanges or re-validations
Computes and issues refunds for ticket purchases.
Handles cash and process other forms of payment in completing sales transactions.
Maintains logs and controls of ticket stock, prepares and makes daily bank deposits.
QUALIFICATIONS:
Education –college degree or above
Excellent interpersonal and communication skills
Fluency in both written and spoken English is required |
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